We would like to hear from you!

We're glad you shopped with us and hope you are completely satisfied with your new Ocoopa Hand Warmer. Displeased? Don't worry, you can return within 30 days.

Do you have questions about your Ocoopa electric hand warmer or your recent purchase?

Send your question to info@handwarmerkopen.nl

For BtoB purchases and collaborations you can send your question to: sales@handwarmerkopen.nl

We are ready for you!

If you would like to send your message via the website, please use the contact form below. We will do our utmost to help you as quickly and as best as possible.

Belangrijk: houd je OCOOPA handwarmer in top-conditie

Verhoog de prestaties van jouw Ocoopa handwarmer en de premium duurzame lithium-ion batterij. Voor maximale kracht en een lange levensduur adviseren wij alleen de meegeleverde kabel te gebruiken in combinatie met een reguliere 5V2A oplaadstekker. Gebruik geen snelladers, deze kunnen de levensduur van jouw batterij verkorten. Tenzij het type handwarmer expliciet in de handleiding vermeldt dat snelladen wordt ondersteund. Alle oplaadbare batterijen verliezen na verloop van tijd aan kracht, maar door de batterij elke drie maanden tot ten minste 80% op te laden, kunt u dit proces vertragen.

Purchase conditions and disclaimer

Please take these conditions into account when returning:

We want you to be completely happy with your Ocoopa Hand Warmer! If you are not satisfied, you can return the product to us within 30 days. We always process all returns as quickly as possible!
If you are not sure whether your purchase meets the return conditions, you can always email us first: returns@handwarmeropen.nl
We do have a few small requests to make everything go smoothly:
I. Condition of the Product: Would you be kind enough to store the hand warmer in the supplied pouch? This way it remains beautiful and free from signs of use.
II. Original Packaging: We would greatly appreciate it if you return the product in the original packaging, including all accessories.
We do our best to keep our prices competitive and offer a 30-day money back guarantee, as long as you meet these small conditions. Unfortunately, you will have to bear the costs for the return shipment, but we will ensure that your purchase amount is refunded quickly after receipt of the return shipment.
Send your package to:
Arctechat Co.
Nieuwezijds Armsteeg 22
1012NB Amsterdam
As soon as we have received and checked your return, we will ensure that your purchase amount is refunded as quickly as possible. We are here to help you and want you to be completely satisfied!"
Disclaimer Ocoopa Hand Warmers:
I. Read the instructions for use before using the device.
II. Precautionary measures:
a. Do not use the hand warmer while sleeping.
b. Not suitable for minors.
c. Avoid humid or hot environments.
d. Hand in old batteries at a collection point.
e. Improper use can affect the lifespan.
III. Certain defects resulting from improper use and loading of the hand warmer are not covered by the warranty.
IV. Consequential damage due to defects or incorrect use is not covered by the warranty.
V. All images and texts are protected by copyright.